There are a number of communication channels now available in the market. Businesses use these channels for maintaining positive customer relations. However, despite the coming in of social media and instant messaging, phone calls still continue to be a key tool. Besides, 60% of customers prefer to contact small businesses through phone calls. In other words, customers mostly prefer verbal interactions. This further points to the need for a call back button on business websites. So, don't you think that a call back button on your website is helpful?
Let us look further into the need for phone calls and call back buttons on your website.
There are currently 3.5 billion smartphone users across the globe. Also, over half of the customers use their mobiles to discover new products and services. In other words, people are mostly on their phones. Therefore, providing a call back button on your website will increase your chances of customer contact. Further, people want instant solutions to their problems. A call back button will save the valuable time of both customers and companies. It also increases the professionalism of companies.
Over 57% of people prefer talking to a real person while contacting a business. This is interesting when seen in the light of technology like interactive voice response (IVR). A chatbot may be able to handle all simple customer questions. But complex queries do require human interaction. In fact, people still consider phone calls as a trusted tool for service.
CallmeBack widget is one of the best call back buttons available. Our call back button offers both instant and scheduled call back services. It will take just 7 seconds to establish a contact with the customer through a call. You can increase your business conversion up by 60% through this instant response. Also, our call back button makes sure that you deliver an amazing experience for your customers.
In addition, our call back button also has many other exciting features. It allows you to keep a track on your customers. Also you can observe your marketing campaigns on a single platform. Contact us at https://callmebackwidget.com/ for more details.