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How scheduled call backs can enhance customer experience

By Admin Blog 2 Comments

Timely responses yield stunning results – this is true in every work field, especially business. When you contact a customer instantly to resolve his query, it leaves a lasting impression on his mind. This is what contributes to the growth of your business. However, this is not always the case when practically examined. Customer service team works under constant pressure to keep up the average handle times. This in turn leads to long hold times and frustrating customer experience.

Long hold time is indeed a bad sign for businesses. Most surveys point out that even a minute of hold time is too much for customers! Further, it leads to high abandonment rate as well. Implementing scheduled call-back functionality is the best solution to this dilemma.

It provides customers an opportunity to schedule a call from the support team at a time that is convenient to them. This cost-effective solution has its own added advantages. Firstly, it gives the impression that the customer is valued and so is his time. The call back plugin on the website allows the support team to handle peak business hours at ease. This is regardless of whether the spike in the number of calls is weekly or seasonal in nature.

Further, customers are not kept on hold and are contacted as per their convenience. It gives room for boosting the agent productivity and call centre efficiency. When a website visitor opts a scheduled call back, the most appropriate agent can answer the call. This leads to decreased agent handle time and increased first call resolution (FCR).

How CallmeBack can help your business?

CallmeBack widget has all these features stacked perfectly for your business.

By installing CallmeBack widget on website, businesses not only have the facility of scheduled callback but have the opportunity to respond to their leads in just 7 seconds through the instant call back feature. Both these features appear on a single button. CallmeBack takes care of each of your website visitors, thus increasing the chance of conversions up to 80%.

Also, it is easy to integrate Menechat, our chatbot with call back button. In addition to that, our VoIP business phone system completes all your business communication needs. Thus lead generation to sales happens on a common platform. Contact us at https://callmebackwidget.com/ for more details.